• Overview
• Benefits
  • Features
• Purchasing
• Services
  • Scope of Maintenance Services
  • System Requirements
• Support
• Partners
•  

Planning & Assessment

Implementation planning is critical to your successful implementation and long term usage of dcTrack™. Before you start to implement, you should define your goals; what problem(s) are you trying to solve? What improvements would you like to make? How do you define success in using dcTrack™. When planning the dcTrack™ installation you will need to make a series of decisions about how you will use dcTrack™; which areas, assets, infrastructure, and connectivity of your data centre you will model in dcTrack™; what processes you will employ; and the roles and permissions of each of the designated dcTrack™ users.

Click here to download a PDF which describes our recommended Raritan's 2 Day Data Centre Infrastructure Management (DCIM) Software Implementation & Planning Workshop (SVC-Plan-2D) which will assist in your planning

Data Collection

Following the planning and assessment phase a successful dcTrack™ implementation will require data about your existing sites to be collected. This information can be obtained as part of an existing audit during an active consolidation project or from existing data sources (spreadsheets, databases etc.)

dcTrack™ is based on a standard MicrosoftSQL™ database and is open for exchange of data from existing spreadsheets and databases.

Installation and Configuration

The dcTrack™ system architecture and hardware and software requirements can be viewed here

Training

Training courses to suit your needs are available at your site or in Raritan's London offices. Typically user training requires one full day which can be combined with a 2 day implementation workshop to provide 3 days training for system administrators

Maintenance

The annual maintenance charges for dcTrack™ are 18% of the license fee. Where licenses are upgraded this will be calculated monthly, pro rata to the anniversary of the initial license purchase date. Our maintenance charge includes the following:

• All software upgrades released during term of agreement
• Library updates
• Access to Raritan's on-line training and support services
• Telephone support during the support hours
• E-mail support during support hours
• Remote access when permitted

Click here to read the terms and hours of our support services.